Who thinks travelling with Ryanair is Â unconfortable might be right: Â expensive drinks, not exactly spacious seats and lots of information that you didn’t ask for („wanna play lotto on-board?“). Â And the low-budget airline definiteley gives youÂ a hard time, in case you need something beyond the standards.
Still for passengers with reduced mobility they do offer some services. Â If you book a flight, Â you can already check online what kind of services you need (Â This opportunity is not even part of the procedure of the Deutsche Lufthansa or of any other airline I travelled with so far). Another benefit might be related to the size of the aiport. Since ryanair uses own airports they are generally pretty small (LÃ¼beck, Stansted, Skavsta). And I experienced that the smaller the airport the better I can deal with the airport staff about my wishes.
But then again all of the airplanes I used so far, they refused to provide an on-board wheelchair. And so did Ryanair. No on-board wheelchair and no alternative equipment, neither on the outbound flight nor on the way back. Â Both of the cabin crews were willing but were not able to help me getting to the toilet.
I handed in a complaint and received the following answer from Ryanair:
Passengers must be capable of using toilet facilities unaided. If not, then he/she must be travel with an able bodied accompanying person aged 16 and over who must be capable of providing the assistance required.
Click here for reading the ryanair_answer
Click here toÂ see more images on flickr
I filed a complaint to the Luftfahrtbundesamt LBA (German body of enforcement of the EU regulation 1107/2006 concerning the rights of disabled persons and persons with reduced mobility) against Ryanair. Now they forwarded my complaint to Ireland. Let’s wait and see!