Posts Tagged ‘ryanair’

Flying with Ryanair

Dienstag, Juni 23rd, 2009

Who thinks travelling with Ryanair is  unconfortable might be right:  expensive drinks, not exactly spacious seats and lots of information that you didn’t ask for („wanna play lotto on-board?“).  And the low-budget airline definiteley gives you a hard time, in case you need something beyond the standards.

Ryanair Airplane
Ryanair Airplane

Still for passengers with reduced mobility they do offer some services.  If you book a flight,  you can already check online what kind of services you need ( This opportunity is not even part of the procedure of the Deutsche Lufthansa or of any other airline I travelled with so far). Another benefit might be related to the size of the aiport. Since ryanair uses own airports they are generally pretty small (Lübeck, Stansted, Skavsta). And I experienced that the smaller the airport the better I can deal with the airport staff about my wishes.

But then again all of the airplanes I used so far, they refused to provide an on-board wheelchair. And so did Ryanair. No on-board wheelchair and no alternative equipment, neither on the outbound flight nor on the way back.  Both of the cabin crews were willing but were not able to help me getting to the toilet.

I handed in a complaint and received the following answer from Ryanair:

Passengers must be capable of using toilet facilities unaided. If not, then he/she must be travel with an able bodied accompanying person aged 16 and over who must be capable of providing the assistance required.

Click here for reading the ryanair_answer

Click here to see more images on flickr

Booking a flight with Ryanair

Dienstag, April 28th, 2009

Ryanair makes it easy to register the wheelchair for passengers with handicaps. It can simply be done during the online purchase. But in order to apply for further requirements, one has to call an expensive 0900 number (0900 116 0500 €0.62 per minute from Germany – English speaking). But still, after having called that number, I am not sure, whether I get what I asked for.

A short excerpt from my hotline talk with Ryanair:

Ryanair hotline: Good day, what is the problem? 

KM: Good day, I just booked a flight with Ryanair. Now I would like to apply for assistance to get to the toilet facilities in the plane.

Ryanair: Sorry Sir, but we don’t have such a service.

KM: Well, this is part of the EU regulation which is also binding for Ryanair. 

Ryanair: Hold on a second, Sir.

comes back after a minute and says: Sir, like I told you, we don’t offer such a service.

KM: Please register that I applied for the assistance to get to the toilets and send me a confirmation via email about this application.

… (more to come, for sure)

Background info
The exact wording of the EU regulation for air carriers is: „Assistance in moving to toilet facilities if required“. see EU regulation 1107/2006, Annex II, Assistance by air carriers PDF